Shipping & Return Policy

Except otherwise stated on the website, shipping for items are free for orders above $75, and a flat fee of $12 will be applied for orders below $75, in Canada and the US. If your order is above $75, you can return your items within 14 days of ordering them for free, or by paying a flat fee of $12 for orders below $75, if you're based in Canada. If you're based in the US, returns are still available within 14 days of ordering your items, but you are responsible for paying the return shipping fees. You can create a return by clicking on "Start a return" in the footer menu of our website. If you return an item for which you cannot receive a refund, said item will not be returned nor refunded to you. Returns are usually processed within 15-30 days.

Please note that Clean Out Kits are not available for US citizens at the moment. In the event of abusive returns, Koop may limit the number of returns accepted.