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I have had a very positive experience with Koop so far - both as a buyer and as a seller! I purchased a Surprise Box, which had a few great items, including two that were new with tags. I sent in a big box of items a few months ago and so far two things have sold. The customer services representatives have always been very responsive to my emails. Overall, I'm pretty happy!TrustPilot
I bought 7 pairs of different bottoms. I received a refund for one of the pairs but I received the rest in a timely manner and they were all great condition and fit perfectly.
I will definitely shop again!TrustPilot
They have a great streamlined process that's super easy to use. Photos posted of the items are very informative and accurate. So nice to be able to do something good for the environment when switching up your wardrobe!TrustPilot
So easy to ship my goods to koop (for free!) and almost every thing I sent was accepted and listed. Now, waiting on sales is lengthy, but just sold first 3 items this month and I'm waiting on my payout. Easy peasy so far.TrustPilot
Looking at previously -owned clothing are someone’s new treasure I appreciate the recycling aspect , Clean your closet can bring a healing sense , making you feel less frustrated and you can organize all you cloth and make room for new styles also makes you feel hew accomplishment one step forward in your life …sell you your previously owned cloth and make a little extra money.TrustPilot
Great treasure for cheap price ! Give a second life 🥰TrustPilot
First I shopped KOOP, then I ordered a closet clearout kit! Then I shopped again.. & WILL AGAIN!
As a shopper: My experience has been positive-30% off my first order was wonderful! KOOP is a newer company and personally I have found that their communication/customer service has been top notch. My orders were shipped out promptly & emails were responded to in a timely manner.
Closet Clean Out Kit: I recommend keeping track of your tracking number for your closet clean out kit to ensure it has arrived at KOOP. Be prepared for it to take months to be processed & you'll receive an email with all your items/what they were priced at etc. So long as you're in no rush this is a great service to ship it off and wait for the money to roll in...but it'll be a wait.
Overall-I believe Koop has all the right "stuff" and appreciate their communication via email to address any concerns. I'll be shopping again for sure.TrustPilot
I use the Koop site as a buyer and a seller. I am very happy with everything I've bought from them,surprise boxes and apparel. I've been impressed with the quality of my purchases. Surprise boxes have been awesome. I also ordered a clean out kit, mailed it in and am happy to say that today I received word that one of my items sold. Hooray. Kudos to ilovekoop.TrustPilot
Received clean out kit and sent it in. Process was very easy. 1 item sold so far. Would recommend as a seller, haven’t purchased yet, so can’t comment on the buying aspect.TrustPilot